Having experienced professionals handle support for your Clinical Information System solution can mean the difference between success and frustration. iMDsoft^® provides comprehensive support to all of its customers with a dedicated team of clinical and technical specialists on hand to help solve any issues.

24/7 Support

iMDsoft provides support 24 hours a day, seven days a week.

Single Point of Contact

After a system goes live, a support representative is assigned to the customer and serves as the single point of contact with iMDsoft for anything that may be needed – whether it be support issues, customization assistance, additional training or custom development.

Online Customer Support Portal 

Customers use an advanced online portal to submit a support call directly. The iMDsoft support team is automatically notified and quickly responds. Customers can easily track the progress of their support call via the portal.

Response Time

Support calls submitted online during work hours are responded to within two hours. Support calls submitted online outside work hours are responded to by the next business day. For urgent matters, there is a 24/7 phone hotline offering immediate response.

Unlimited Cases

Unlike other companies that limit the number of cases per month or year, iMDsoft offers unlimited support. Anytime there is a problem, iMDsoft is there to help.

Support in Different Languages

Although the primary language used by the support team is English, iMDsoft provides support to its customers in a number of languages.